Question 1

Why book direct instead of on Airbnb or Vrbo?

Accepted Answer

Airbnb and Vrbo charge guests 14–17% in service fees on top of the nightly rate. When you book here, you skip those fees entirely. The same home, same dates, same host — about 15% less total.

Question 2

Is direct booking safe?

Accepted Answer

Yes. Payments are processed by Stripe — the same company that powers checkout for Shopify, Amazon, and hundreds of thousands of other businesses. Your card details never touch our servers, and every booking is protected by Stripe's fraud and dispute protections.

Question 3

What happens after I book?

Accepted Answer

You'll get a confirmation email immediately with your check-in details. A few days before arrival, we'll send door codes, Wi-Fi info, and local recommendations. We're a quick text away the whole stay.

Question 4

Can I cancel or change my dates?

Accepted Answer

Yes — see the refund policy shown at checkout for each property. Most homes offer a full refund if you cancel more than 14 days before check-in. Date changes are subject to availability.

Question 5

I own a rental — how does listing with you work?

Accepted Answer

We handle everything: professional photos, dynamic pricing, guest communication, cleaning coordination, and a dedicated direct booking site for your home. You get more revenue per booking (no Airbnb fees) and a real brand for your property. Start at /list-with-us.

Question 6

What's your management fee?

Accepted Answer

We charge a flat percentage of booking revenue — lower than typical full-service PM rates because we built our own tech stack. Exact pricing depends on property type and market. Reach out via the List With Us page for a custom quote.

Question 7

How do you compare to Airbnb or a traditional PM company?

Accepted Answer

Versus Airbnb, you keep the 17% service fee that would otherwise go to them. Versus a traditional PM, you get modern tech — a real website, real guest data, dynamic pricing, and no 25–30% management fees.

Questions & answers

Frequently asked questions

For Guests

For Owners

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